Please complete your online shopping with Behind The Trees keeping in mind, we offer refunds and exchanges, according to the following policies:
- For a full refund, or exchange you need to contact us and return the item to Behind The Trees, Shop 12, 5-7 Kilvington Drive, Emerald, Vic 3782 within 30 days of receiving it.
- Any returned item must be in perfect, unused condition with no damage to the item or the packaging.
- Only full priced items can be refunded or exchanged. No refunds or exchanges on sale items.
- We do not refund original shipping fees and do not cover return shipping fees.
- We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit to us.
- Refunds may take up to 2 business days to appear in your account.
- Shipping charges will be waived only if the returned item is faulty.