Please complete your online shopping with Behind The Trees keeping in mind, we offer refunds and exchanges, according to the following policies:

- For a full refund, or exchange you need to contact us and return the item to Behind The Trees, Shop 12, 5-7 Kilvington Drive, Emerald, Vic 3782 within 30 days of receiving it.

- Any returned item must be in perfect, unused condition with no damage to the item or the packaging.

- Only full priced items can be refunded or exchanged. No refunds or exchanges on sale items.

- We do not refund original shipping fees and do not cover return shipping fees.

- We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit to us.

- Refunds may take up to 2 business days to appear in your account.

- Shipping charges will be waived only if the returned item is faulty.